Report a Claim

How to report an Auto Insurance Claim

To start the auto claims process, report your claim to your insurance company.

Important Things to Remember

  • Take reasonable steps to protect your vehicle from further damage.
  • Make sure to tell us where your vehicle is located.
  • Review your policy for specific coverage information.

If Anyone is Injured

  • If you or your passengers have applicable medical payments or personal injury coverage, injury-related bills will be paid according to the terms and conditions of your policy**.
  • Auto Liability Coverage may protect you if you damage someone’s property or cause injury to others**.

Settling a Claim

  • The insurance company will pay to repair, replace, or furnish the agreed upon actual cash value of your property, subject to the terms and conditions of your policy**.
  • If applicable, check with your lien holder (if you’ve financed or owe money on a car) about how they handle claim payment; we may be required to protect them as well.
  • Contact your claim representative with questions.
**This is only a general description of coverages and is not a statement of contract. Details of coverage or limits vary by policy and insurance company. All coverages are subject to the terms, provisions, exclusions and conditions in the policy itself and in any endorsements.
How to Report a Home Insurance Claim

To start the claims process, report a claim to your insurance company.

Important First Steps

  • Take reasonable steps to prevent potential safety risks and/or further damage.
  • If the loss is caused by theft, notify the police.
  • Notify banks and credit card companies about any missing debit or credit cards.
  • Keep accurate records of what you spend repairing things.
  • Separate items that may be cleaned and/or repaired.
  • Check with your claim representative before you discard any items you plan to claim as damaged.
  • Review your policy for specific coverage information.

If Anyone is Injured

  • Report it immediately to your agent.
  • Obtain names and addresses of any witnesses.
  • Don’t make voluntary payments, obligations, or expenses outside of emergency first aid.

When Someone Files a Claim Against You

  • Report your claim and your insurance company will conduct an investigation to assess the allegations.
  • The insurance company will pay any claims you are legally liable for, subject to the terms and conditions of your policy**.

Settling a Claim

  • We’ll pay to repair or replace your damaged property, subject to the terms and conditions of your policy**.
  • If applicable, check with your mortgage company about how they handle claim payment.
  • Check with your claim representative with questions.
**This is only a general description of coverages and is not a statement of contract. Details of coverage or limits vary by policy contract. All coverages are subject to the terms, provisions, exclusions and conditions in the policy itself and in any endorsements.

If you have a claim to report, or have a question about a current claim, please let us know…

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